Value-based Business Process Management

In the digital economy, which is characterized by volatility, uncertainty, complexity and ambiguity, customer-oriented, efficient, and digitally enabled end-to-end processes are a critical success factor. For this reason, Business Process Management (BPM) is a core activity of organizational design. BPM identifies, defines, and models business processes. Once implemented and executed, processes are monitored and controlled as well as continuously improved and reengineered. Successful BPM also requires an effective interaction of governance, methods, IT, culture, people, and strategic alignment.

The research group Value-based BPM at the Research Center FIM and the Project Group Business & Information System Engineering of the Fraunhofer FIT addresses traditional and modern BPM-related questions in science and industry. To do so, we use prescriptive and descriptive research methods (e.g., mathematical modeling, development of software prototypes, taxonomy development, Delphi studies, and case studies). Overall, we aim to improve corporate processes through digital technologies and to sustainably increase firm value by modern BPM concepts.

Our work is structured along the following, interdepending topic-areas:

Process Monitoring and Control: In this topic-area, we develop process performance measurement systems that apply to traditional analyses and real-time process control. Such performance measurement systems also build on data from process logs. Finally, we investigate how to detect and manage process deviance.

Digital Processes: Digitalization requires radically rethinking existing processes. We investigate how digital technologies (e.g., smart devices) can be reasonably employed in business processes and which business models can be built on digital processes. Under the label “Industry 4.0“, we also analyze the above-mentioned questions regarding digital production processes.

Process Project Portfolio Management: While research and industry know very well how to deal with individual processes as unit of analysis, dependencies among processes and improvement projects are under-researched. Process project portfolio management takes a multi-process/multi-project perspective to address questions related to process prioritization and the planning of improvement projects (roadmapping).

Business Process Management as Enabler: We are convinced that BPM must contribute to corporate success. The digital economy therefore requires innovative and individual (i.e., context-specific) BPM concepts. A central action field is the alignment of corporate BPM activities with social, economic, and ecological sustainability. BPM must also enable organizational agility, i.e., a balance between efficiency and innovation on the business and IT level.

Processes and People: In contrast to process industrialization, digitalization is strongly human-centered. Accordingly, we investigate how humans can successfully collaborate in the future of work and which platform BPM must provide. Further, we analyze how human behavior in processes can be anticipated, measured, and utilized (e.g., customer integration in business processes or gamification approaches to increase employee motivation).

The research group Value-Based BPM examines relevant real-world problems in both publicly funded research projects and applied research projects with industry partners. Based on our combined insights from current State-of-the-Art research and practical experience, our interdisciplinary and enthusiastic team is able to develop new and unique solutions together with our partners.

Selected projects are:​

  • Smart Devices in production (2017-2018):
    Development of a middleware to network between production participants such as humans, machines and productionrelated IT-systems via Smart Devices
  • HEINZ-GLAS (2017):
    Process analysis and selection of an ERP system provider and add-on support of system implementation
  • Deutsche Bahn (2015-2017):
    Development of a concept for IT support and process improvement in the context of digitalization at DB Fernverkehr as well as analysis of capacity management processes in the plants of DB Fernverkehr
  • ​MELOS (2014-2016):
    Development of a domain-specific modularization and configuration approach for data-driven business processes
  • Bayerische Bereitschaftspolizei (2016):
    Profitability analysis of a potential logistics center for the Bavarian Police and Justice

Based on the results of the research projects, the Research center FIM regularly publishes in international journals and conferences. Selected publications are:

Prioritization of Interconnected Processes : a PageRank-based Approach
in: Business & Information Systems Engineering, 2017
Lehnert, Martin
Röglinger, Maximilian
Seyfried, Johannes
The Future of Business Process Management in the Future of Work
presented at: 24th European Conference on Information Systems, Istanbul, Türkei, 2016
Kerpedzhiev, Georgi
Lehnert, Martin
Röglinger, Maximilian
An Economic Decision Model for Determining the Appropriate Level of Business Process Standardization
in: Business Research, 2016
Afflerbach, Patrick
Bolsinger, Manuel
Röglinger, Maximilian
Value-based Process Project Portfolio Management : Integrated Planning of BPM Capability Development and Process Improvement
in: Business Research, 2016
Lehnert, Martin
Linhart, Alexander
Röglinger, Maximilian
​In addition to projects with industry partners, the research group Value-Based BPM is engaged in multiple activities that aim to foster knowledge exchange with fellow scholars as well as among scholars and practitioners. Selected activities are:

  • European Conference on Information Systems (ECIS), Portsmouth, 2018: Track Co-Chair „Business Process Management“ in cooperation with Jan vom Brocke (University of Liechtenstein) and Michael zur Muehlen (Stevens Institute of Technology)
  • International Conference Wirtschaftsinformatik (WI), St. Gallen, 2017, Associate Editor in the Track “Thought Leadership in Digital Transformation”
  • European Conference on Information Systems (ECIS), Guimaraes, 2017: Track Co-Chair “Business Process Management” together with Michael Rosemann (Queensland University of Technology) and Jan vom Brocke (University of Liechtenstein)
  • International Conference on Business Process Management (BPM), 2017, Program Committee
  • International Conference on Information Systems (ICIS), Dublin, 2016: Associate Editor in the Track “Information Systems Design and Business Process Management”
  • DIGIT Digital Disruption and Transformation in Banking & Insurance, Frankfurt, 2017, Co-moderation with Hans Ulrich Buhl and Henner Gimpel
​University of Augsburg:
– Lecture “Value-based BPM” (B.Sc.)
– Project Seminar “Value-based BPM” (B.Sc.)
– Project Seminar “Value-based BPM” (M.Sc.)

University of Bayreuth:
– Lecture “Value-based BPM” (M.Sc.)
– Project Seminar “Business & Information Systems Engineering” (M.Sc.)

Elite Graduate Program Finance & Information Management:
– Individual study lecture “Value-based BPM”
– Core course “Value-based Customer Relationship and Business Process Management”
– Project seminar “Business & Information Systems Engineering


Contact

Prof. Dr. Maximilian Röglinger, Professorship of Business & Information Systems Engineering and Value-based Business Process Management, University of Bayreuth